Frequently Asked Questions

Ordering

How do I choose a size?

Please review the available size options and product information before ordering. If you are between sizes or need help, contact us before placing the order.

Can I change or cancel an order?

Contact us as soon as possible. Changes or cancellations are only possible before the order has been processed or dispatched.

Shipping

When will my order arrive?

Orders are generally processed within 2–4 business days. Transit commonly takes another 3–8 business days depending on the delivery location and carrier service.

How can I track my order?

When tracking is available, it will be shared through the contact information supplied during checkout.

Returns

What can be returned?

Eligible unworn, unused and unwashed items with original tags and packaging may be requested for return within 7 days of delivery. Please read the complete Refund Policy for exclusions and instructions.

What if my item arrives damaged or incorrect?

Contact us within 48 hours of delivery with your order number and clear photographs of the item, packaging and shipping label.