Eligible items may be requested for return within 7 days after delivery.
Eligibility
Items must be unworn, unused and unwashed, with original tags, accessories and packaging, in resalable condition and accompanied by proof of purchase.
Non-returnable items
Customised or altered items, final-sale items, gift cards, and items showing wear, washing, stains, fragrance, damage or missing tags are not eligible unless they arrived damaged or incorrect. Items expressly marked non-returnable on their product page cannot be returned.
Starting a return
Submit a request through our Contact page within the return window, including your order number and reason. Do not send an item back before your request is reviewed and instructions are provided. Unauthorised returns may not be accepted.
Damaged or incorrect items
Contact us within 48 hours of delivery with clear photographs of the item, packaging and shipping label.
Shipping and refunds
Unless an item arrived damaged or incorrect, return shipping is the customer’s responsibility. Original shipping charges are non-refundable where permitted by law. Approved refunds are initiated to the original payment method after inspection; banks and payment providers may require additional processing time.
This policy does not limit rights available under applicable consumer law.